Terms and Conditions
1.1. In these Conditions, the following definitions shall apply:
Business Days: a day (other than a Saturday, Sunday or public holiday) when banks in Dublin are open for business.
Conditions: the terms and conditions set out in this document as amended from time to time in accordance with clause 14.
Contract: the contract between us and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
Customer, you, your: the person who purchases the Goods from us.
Event Outside Our Control: has the meaning given in clause 14.
Goods: the goods (or any part of them) set out in the Order.
Halfords: Halfords Limited (registered in England and Wales with company number 00103161 with registered office address at Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.
Order: the Customer's order for the Goods submitted by the Customer online via the Website.
Website: means the website accessible at Halfords.ie.
We, us, our: means Halfords.
1.2. In these Conditions, the following rules apply:
1.2.1. A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2. A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3. Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.4. A reference to writing or written includes e-mails.
2. The Contract
2.1. The Order you place via the Website constitutes an offer to purchase the Goods in accordance with these Conditions. You are responsible for ensuring that the terms of the Order are correct. Please read and check your Order before placing.
2.2 After you place an Order, you will receive an email from us acknowledging that we have received your Order. Any email, order confirmation or other electronic acknowledgement by us of receipt of an Order does not constitute legal acceptance by us of your Order. The Order shall only be deemed accepted by us when you have paid for the Goods in store. The Contract between us is formed when you have paid for the Goods.
2.3 All Orders placed via the Website are subject to stock availability. In the unlikely event that you are able to place an Order for an item that is not available, we will contact you as soon as possible. Depending on the time period for stock to arrive you may be given the option to wait for your items or alternatively either you or Halfords may cancel your Order.
2.4 You may only purchase Goods from us if you meet any legal age requirement necessary for the purchase of such goods.We reserve the right, in our sole discretion, to refuse any purchase of Goods if you do not meet the relevant legal age requirement for purchase.
2.5 We only accept Orders originating from addresses in Ireland.
2.6. We will retain details of your Order in our database and these details can be made available to you on request. Please contact our Customer Service team.
2.7. Customers may be directed to the Website by clicking on a hyperlink on a third party site. We are not affiliated with such third party sites we will not be liable for any loss or damage that may arise from your use of these sites.
2.8. For information on how to shop at Halfords.ie, visit our step-by-step guide.
3. Product Information
3.1. Images of the Goods on the Website are for illustrative purposes only. Representations of colour online are as accurate as our photographic and electronic processes will allow. Please note that colour online can also be affected by the calibrations of different output devices.
3.2. We reserve the right to amend the product description if required.
3.3. All weights and sizes are supplied as a guide only and are approximate.
3.4. Guided Sales, Buyers Guides and all other advice articles have been produced by Halfords to help you in your purchasing decisions and to give guidance. These articles are provided for general information, but if you are in any doubt, you should seek help from an appropriate professional. We accept no liability for any loss, damage or injury arising as a result of the advice contained on our Website.
3.5. In the event that there are any errors regarding price or description, we reserve the right to correct that price or description and notify you accordingly. In these circumstances, you may cancel your Order should you wish to do so.
4. Price Information
4.1. The price of the Goods is the price set out on the Website at the time you submit your Order. All prices are shown in Euro.
4.2. The price of the Goods is inclusive of VAT (where applicable) at the current rate chargeable in Ireland. If the rate of VAT changes between the date of Order and the date you visit store to pay for and collect the Goods, we will adjust the VAT you pay.
4.3.Items reserved online are always available at the online price, so you can still take advantage of our fantastic online discounts.
4.4. All offers are subject to availability and while stocks last. This includes all offers advertised via official Halfords social media channels.
4.5. Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply and the offer giving the greatest saving will be automatically applied.
5. Payment Information
5.1. Halfords.ie does not accept any payments online and all payments must be made in store when you collect the Goods. We accept payment by most major credit or debit cards, cash, Halfords Gift Vouchers, Halfords Gift Cards and One4All vouchers. Further information can be found in store.
6. Delivery and Collection
6.1 Unfortunately we are currently unable to deliver any Goods to you directly. Any Goods reserved online are delivered to your chosen store for collection. For further information on our Click and Collect service please click here.
6.2 Goods will be kept in store for a maximum of three days from your chosen collection date and after this point will be returned to the warehouse. If you do not collect your Goods within three days of your chosen collection date, your Order will be deemed cancelled.
7. Cancelling an Order
7.1 If you wish to cancel your Order, please contact our Customer Services Team. You can call us, send us an email or send written notification to our our postal address. Pleae ensure that you include your name and order number and any other relevant information to enable us to easily identify your order. Our contact details can be found here.
7.2 Your Order will be deemed to be cancelled from the date that you make the call, send the email or post the letter to us. There is no charge for cancelling your Order.
8. Refunds and Returns
8.1 Subject to the provisions of this Clause 8, you have 28 days from the date of collecting your Goods to return the Goods and either (i) have the amount of the returned Goods refunded to you or (ii) exchange the Goods. Goods may be returned to any Halfords store in Ireland. Any returned Goods must be unused and in their original packaging. Returned Goods will only be accepted where accompanied by proof of purchase.
8.2 All refunds will be made in the same manner as the original payment. For example, if you paid by cash, we wll refund you in cash. If you paid by card, we will only refund the amount to the card used at the time of purchase. Please ensure that you produce this card in store when claiming your refund as otherwise we will not be in a position to process your refund.
8.3 When returning Goods that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.
8.4 Your right of cancellation does not apply in the case of the following which may only be returned if they are faulty:
(a) Personalised and made-to-order products;
(b) sealed satellite navigation equipment, sealed memory cards, sealed audio or sealed video recordings or sealed computer software which have been unsealed after you receive them; or
(c) any Goods which become mixed inseparably with other items after receipt.
8.5 In the unfortunate event that one or more of your purchased Goods is faulty, you will have up to 30 days to return the Goods to the store to receive a refund.
8.6 If faulty Goods are returned outside the initial 30 day period we will, at our discretion, repair or replace the item. If the Goods cannot be repaired or replaced we will refund the cost of the Goods less any deductions which we may reasonably make in consideration for your use of the Goods.
9. After-sales Service and Guarantees
9.1 Where applicable, details of manufacturers' guarantees or service arrangements will be provided with the Goods. Your local Halfords store will initially deal with after sales service and warranty / guarantee claims. A manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to Goods that are faulty or not as described.
9.2 All warranties are non-transferable and only apply for the original Customer.
9.3 We are under a legal duty to supply goods that are in conformity with the contract.
9.4 If you have any further queries relating to Goods once you have spoken to your local store, please don't hesitate to contact us.
9.5 For further information on guarantees, please click here.
10. Complaints and Queries
10.1 If you are not happy with any aspect of our online service, discover a fault with our Website, or if you have any queries or comments relating to an order placed online, please contact us and we will do everything we can to help you.
10.2 Your access to Halfords.ie may occasionally be restricted to allow for the introduction of new products or features, site development, maintenance or repairs. We will attempt to restore the service as soon as we reasonably can.
10.3 If we have exhausted our internal complaints handling procedure and we inform you in writing that we cannot settle your complaint, you have the option of referring your complaint to the EU Commission's Online Dispute Resolution (ODR) Platform at wwww.odreurope.com. Please note that Halfords is not obliged to participate in this process.
11. Safe Shopping Guarantee
11.1 We have used every effort to ensure that shopping on the internet with Halfords is safe. Our secure server software encrypts all of your personal information sent over the internet. In processing your Order, your information may have to be sent over the internet more than once. At no point is your Order information sent in this way without encryption.
12. Comodo Authentic Site
This Website has been issued with a Secure Server Digital Certificate by the online Certificate Authority Comodo and has been authorised to display the Comodo Authentic Site seal. The Comodo Digital ID is an electronic licence credential for online business. It confirms that the Website is a legitimate website and establishes an encrypted communication channel protecting all sensitive and personal information you send over the internet while you are using this website.
The Halfords Website is operated by:
Icknield Street Drive
Registered in England and Wales. Company Number 103161
13.1 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
13.2 Subject to clause 13.4 below, our total liability in respect of any one claim, howsoever arising, under this Agreement, shall in no circumstances not exceed the total amount paid by you in respect of the Good or Goods to which your claim relates.
13.3 We only supply the Goods for domestic and private use. You agree not to use the Goods for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
13.4 We do not in any way exclude or limit our liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any breach of the terms implied by section 12 of the Sale of Goods and Supply of Services Act 1980 (quiet possession);
(d) any breach of the terms implied by section 13 to 15 of the Sale of Goods and Supply of Services Act 1980 (description, satisfactory quality, fitness for purpose and samples); and
(e) defective products under the Liability for Defective Products Act 1991.
13.5 Except as expressly set out in these Terms, we do not give any warranties, representations or undertakings in relation to the Goods. Any representations or warranties (including but not limited to any represenation or warranty that the Goods are suitable for purpose) which might be impled in these Terms by statute is exlcuded, to the fullest extent permitted by law.
14. Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
Halfords amends these Conditions from time to time. Each time you order Goods from us, the Conditions in force at the time of your Order apply to the Contract between you and us.
16. Communications between us
16.1 Any notice or other communication given to the Customer under or in connection with the Contract shall be in writing (including email), addressed to the Customer at the address that the Customer has specified to us in writing in accordance with this clause, and shall be delivered personally, sent by pre-paid first class post, recorded delivery, commercial courier, fax or e-mail.
16.2 A notice or other communication shall be deemed to have been received: if delivered personally, when left at that the address referred to in clause 16.1; if sent by pre-paid first class post or recorded delivery, at 9.00 am on the second Business Day after posting; if delivered by commercial courier, on the date and at the time that the courier's delivery receipt is signed; or, if sent by fax or e-mail, one Business Day after transmission.
16.3 The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.
17. Other Important Terms
17.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions.
17.2 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing.
17.3 This Contract is between you and Halfords. No other person shall have any rights to enforce any of its terms.
17.4 Each of the paragraphs of these Conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
17.5 If we fail to insist that you perform any of your obligations under these Conditions, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
17.6 These Terms are governed by Irish law. This means a Contract for the purchase of Goods through our Website and any dispute or claim arising out of or in connection with it will be governed by Irish law. Both you and Halfords agree that the courts of Ireland will have non-exclusive jurisdiction.
Last Updated: 11 December 2015