Terms and Conditions
Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles, and the UK's largest independent operator in garage servicing and auto repair.
As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting your privacy and rights.
In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site.
This Privacy Statement also provides you with information about how you can have control over our use of your data.
Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to data protection and privacy. If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact our Data Protection Officer ("DPO") by email at: firstname.lastname@example.org or by post at: Data Protection Officer, Icknield Street Drive, Washford West, Redditch, B98 0DE.
2. What Information Do We Collect About You
The information that we collect about you may include your name, home address, date of birth, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.
Equally, when you visit this website and even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.
Only in very rare instances will we need to collect any sensitive information about you (known as "special categories of data") which includes, for example, details about your racial or ethnic origin, or data relating to your health. Should it ever be necessary for us to ask you for this type of data, we will provide you with separate details about how we will protect that information at that time.
3. How Will We Use That Information?
Currently, we use your data for the following purposes:
- 3.1 To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, the processing of credit/debit card transactions, fraud prevention, registering warranties and the provision of corresponding customer services
- 3.2Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.
- 3.3To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy, which can be found here.
- 3.4To understand what sections of the website you are visiting, so that we can subsequently contact you regarding particular products and services which may also be of interest. This facility is enabled by cookies, described in our Cookies Policy which can be found here. We do this as we think it is important to understand your shopping and browsing habits so that we can keep improving our service for you.
- 3.5To share with other companies within our Group, where we believe there may be additional benefit for you. However, before we send you any marketing from these other Group companies, we will always first seek your explicit consent. A full list of the companies within our Group is available at www.halfordscompany.com
In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you. We assure you that these companies are not permitted to use your information for any other purpose. For further information about these companies, please see section 5 below.
If you change your mind at any stage about receiving marketing from us, or if you do not want us to process your personal data for one or more of the reasons set out above, please contact our DPO as described in section 1 above.
4. How Long Will We Keep Your Data?
Unless you ask us to do so, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.
5. With Whom Do We Share Your Personal Data?
We work with a number of external suppliers who support our business. This includes organisations which are critical to fulfilling customer orders as detailed in section 3.1 above, as well as those that help us with marketing, as detailed in section 3.2 above. In the coming months, this Statement will be updated to give further detail about the categories of suppliers that we use, specifically where these organisations are based outside the European Economic Area ("EEA"). We will also provide details about the security arrangements which are in place in order to protect customers? data.
Notwithstanding the above, we assure you that we will only exchange your data with another organisation where i) we have your express permission to do so; or ii) it is necessary in order to honour a contract between you and Halfords; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person.
We will never sell your personal data to any external organisation.
6. How Can You Access The Personal Data We Hold?
You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.
We will send you a copy of the information within 30 days of your request.
To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.
7. Updating or Amending Your Personal Data
If, at any time, you want to update or amend your personal data or consent preferences, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.
8. Data Privacy and Security
We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers? personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.
We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:
- protect against potential breaches of confidentiality;
- ensure all IT facilities are protected against damage, loss or misuse; and
- increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.
We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as your personal account and the checkout section) are encrypted and authenticated using strong protocols, key exchanges and ciphers.
9. Location Tracking Via Our Website
This website only uses geo-location tracking, which shows us where you are in the UK, for specific situations. These include:.
- click and collect: on the product pages, you can check the availability of any selected item in your local store;
- store locator: you can search for your local store using your current location In both situations, your permission will be sought before geo-tracking is used, and then, it is only used to personalise your experience.
10. Card Payment Security
We are proud to have been awarded the Payment Card Industry Data Security Standard (PCI-DSS), which recognises the robust processes that we apply when handling card transactions from the major card schemes. This independent certification gives our customers assurance that our transactional systems protect your data with appropriate levels of security.
Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.
We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.
This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.
12. Accessibility Statement
We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.
For example, website users can control the text size of each page within their internet browser. On a PC, holding the ?Ctrl? key while pressing the ?+? (plus) key will increase text size, and holding the ?Ctrl? key while pressing the "-" (minus) key will decrease the text size.
However, should you require a copy of this Privacy Statement in a different form, please contact our DPO as described in section 1 above. We cannot guarantee that we can fulfil all requests, but we will endeavour to help you as much as practical.
The Data Controller of this website is Halfords Group PLC, Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.
Questions, comments and requests regarding this Privacy Statement are welcomed, and should be sent to our DPO.