Policies & Regulations

Terms and Conditions

1. Introduction

Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles, and the UK's largest independent operator in garage servicing and auto repair.

As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting your privacy and rights.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site.

This Privacy Statement also provides you with information about how you can have control over our use of your data.

Please note that we will be updating this Privacy Statement on a regular basis in order to keep you fully up-to-date with our approach to data protection and privacy. If you have any comments or queries regarding our use of your data, or you wish to unsubscribe from receiving marketing communications from us, please contact our Data Protection Officer ("DPO") by email at: dataprotectionofficer@halfords.co.uk or by post at: Data Protection Officer, Icknield Street Drive, Washford West, Redditch, B98 0DE.

2. What Information Do We Collect About You

The information that we collect about you may include your name, home address, date of birth, e-mail address, telephone number, as well as relevant financial and credit card information. This is referred to as your "personal data". We collect this data in a number of different ways. For example, you may provide this data directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.

Equally, when you visit this website and even if you do not register with us, we may collect technical information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, your login information, browser type and version, the country and telephone code where your computer is located, and information about your visit including products you viewed or searched for, page response times, download errors and length of visits to certain pages.

Only in very rare instances will we need to collect any sensitive information about you (known as "special categories of data") which includes, for example, details about your racial or ethnic origin, or data relating to your health. Should it ever be necessary for us to ask you for this type of data, we will provide you with separate details about how we will protect that information at that time.

3. How Will We Use That Information?

Currently, we use your data for the following purposes:

  • 3.1 To assist in the processing of your order / to carry out our obligations arising from any contracts entered into between you and us. For example, this could include packing and delivering orders, forwarding order details, order fulfilment, the processing of credit/debit card transactions, fraud prevention, registering warranties and the provision of corresponding customer services
  • In certain circumstances, it may be necessary for us to provide your information to external companies with which we contract to assist us in providing these critical services to you. We assure you that these companies are not permitted to use your information for any other purpose. For further information about these companies, please see section 5 below.

  • 3.2Where you have given us your specific consent, we will use your data to provide you with marketing services. This allows us to tell you about new products or services that may be of interest to you. Again, we do use a number of external companies to help us provide such marketing services. However, these companies are prohibited from sharing your data with any other company. This means that by consenting to receive marketing from us, you will not receive marketing communications from anyone else.

  • 3.3To ensure that the information contained within this website is presented in the most effective manner for you and for your computer or mobile device. This information allows us to update and improve the contents of our site, and ensure the smooth operation of internal processes, such as troubleshooting, data analysis, testing, research, statistical and survey purposes, and to keep our website as safe and secure as possible. For further information, please refer to our Cookies Policy, which can be found here.

  • 3.4To understand what sections of the website you are visiting, so that we can subsequently contact you regarding particular products and services which may also be of interest. This facility is enabled by cookies, described in our Cookies Policy which can be found here. We do this as we think it is important to understand your shopping and browsing habits so that we can keep improving our service for you.

  • 3.5To share with other companies within our Group, where we believe there may be additional benefit for you. However, before we send you any marketing from these other Group companies, we will always first seek your explicit consent. A full list of the companies within our Group is available at www.halfordscompany.com
  • If you change your mind at any stage about receiving marketing from us, or if you do not want us to process your personal data for one or more of the reasons set out above, please contact our DPO as described in section 1 above.

4. How Long Will We Keep Your Data?

Unless you ask us to do so, we will never keep your data for longer than is necessary for us to complete the activity for which your data was collected in the first place. However, sometimes there is a legitimate and/or legal reason that means we need to retain your data. In the coming months, we will add further detail to this Privacy Statement, setting out further information about our practices.

5. With Whom Do We Share Your Personal Data?

We work with a number of external suppliers who support our business. This includes organisations which are critical to fulfilling customer orders as detailed in section 3.1 above, as well as those that help us with marketing, as detailed in section 3.2 above. In the coming months, this Statement will be updated to give further detail about the categories of suppliers that we use, specifically where these organisations are based outside the European Economic Area ("EEA"). We will also provide details about the security arrangements which are in place in order to protect customers? data.

Notwithstanding the above, we assure you that we will only exchange your data with another organisation where i) we have your express permission to do so; or ii) it is necessary in order to honour a contract between you and Halfords; or (iii) we have a legal obligation to share the information; or (iv) it is in the public interest; or (v) it is necessary for the establishment, exercise or defence of legal claims; or (vi) it is necessary to protect the vital interests of you or another person.

We will never sell your personal data to any external organisation.

6. How Can You Access The Personal Data We Hold?

You have the right to ask us, in writing, for a copy of all the personal data we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost.

We will send you a copy of the information within 30 days of your request.

To make a Subject Access Request, please write to our DPO at the postal address shown in section 1 above.

7. Updating or Amending Your Personal Data

If, at any time, you want to update or amend your personal data or consent preferences, please contact our DPO as described in section 1 above. Any requested and legitimate changes will take effect within 28 days of receipt of your request.

8. Data Privacy and Security

We maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers? personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this programme helps us to:

  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse; and
  • increase awareness and understanding across our business of the requirements of information security, and the responsibility of colleagues to protect the confidentiality and integrity of the information that they handle.
  • We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as your personal account and the checkout section) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

9. Location Tracking Via Our Website

This website only uses geo-location tracking, which shows us where you are in the UK, for specific situations. These include:.

  • click and collect: on the product pages, you can check the availability of any selected item in your local store;
  • store locator: you can search for your local store using your current location In both situations, your permission will be sought before geo-tracking is used, and then, it is only used to personalise your experience.

10. Card Payment Security

We are proud to have been awarded the Payment Card Industry Data Security Standard (PCI-DSS), which recognises the robust processes that we apply when handling card transactions from the major card schemes. This independent certification gives our customers assurance that our transactional systems protect your data with appropriate levels of security.

11. Disclaimers

Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, neither do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

12. Accessibility Statement

We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

For example, website users can control the text size of each page within their internet browser. On a PC, holding the ?Ctrl? key while pressing the ?+? (plus) key will increase text size, and holding the ?Ctrl? key while pressing the "-" (minus) key will decrease the text size.

However, should you require a copy of this Privacy Statement in a different form, please contact our DPO as described in section 1 above. We cannot guarantee that we can fulfil all requests, but we will endeavour to help you as much as practical.

13. General

The Data Controller of this website is Halfords Group PLC, Icknield Street Drive, Washford West, Redditch, Worcestershire B98 0DE.

Questions, comments and requests regarding this Privacy Statement are welcomed, and should be sent to our DPO.

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Terms of Use

These terms set out how you may use our websites and our App. Please read these terms of use carefully, together with our Privacy Policy before you start to use any of our sites or our App. By using any of our sites or App you confirm that you accept these terms and that you agree to comply with them. If you do not agree to these terms of use, you must not use any of our sites.

Access

We do not guarantee that any of our sites or our App, or any content on them, will always be available or be uninterrupted. We may suspend, withdraw, discontinue or change all or any part of our sites without notice. We will not be liable to you if for any reason one of our sites is unavailable at any time or for any period. We may limit the availability of our sites or any service or product described on any one of our sites to any person or geographic area at any time.

No Reliance on Information

We have taken every care in the preparation of the content of our sites and our App. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on any of our sites and our App. Due to the changing nature of the information contained on our sites and our App we shall have no liability whatsoever for any damages or losses arising directly or indirectly as a result of any of the information accessible via the sites and the App not being accurate, complete or up to date.

Viruses

We do not guarantee that our sites or our App will be secure or free from bugs or viruses. Due to the nature and inherent risks of communications and the transfer of data over the internet, we shall have no liability whatsoever for any damages or losses resulting from viruses, worms, Trojan horses or other malicious code or the corruption or loss of data or any damage to software or hardware. You should use your own virus protection software.

You must not misuse any of our sites or our App by knowingly introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our sites our App, the server on which our sites or our App are stored or any server, computer or database connected to our sites or our App. You must not attack our sites or our App via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990 and we reserve the right to report any such breach to the relevant authorities.

Registration

You warrant that the personal information which you are required to provide when you register as a user of one of our sites or our App is true, accurate, current and complete in all respects. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use. You will notify us immediately of any changes to the personal information you have provided us with.

Intellectual Property Rights

All copyright, trademarks and all other intellectual property rights in all material or content supplied as part of our sites or our App shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

You may download extracts of any page(s) from our sites or our App for your personal use or in accordance with any contractual relationship we have with you. However, you must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text identifying the authors of content on our sites or our App.

Social Media

These terms also govern any submissions you make on any third party website related to us or page such as any of our Facebook pages, Twitter, Pinterest, YouTube or social networking sites. All comments, images, videos and any other type of material posted on any third party social networking site do not necessarily reflect our opinions or ideas nor those of our employees and we are not responsible for any such content. In any event, all material posted on any third party social networking site must comply with these terms and the third party social networking sites' terms of use, as applicable.

Whenever you make use of a feature that allows you to upload content to our sites or our App, or to make contact with other users of our sites, you must comply with the acceptable standards set out in these terms.

Acceptable Standards

Any and all material which you contribute to any of our sites or our App ("contributions"), and to any interactive services associated with them must comply with the following standards. Contributions must not:

  • Contain any material which is defamatory of any person or be threatening, abuse or invade another's privacy; or be likely to harass, upset, embarrass, alarm or annoy any other person.
  • Contain any material which is obscene, offensive, hateful or inflammatory including any sexually explicit material or promoting violence.
  • Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
  • Infringe any copyright, database right or trade mark of any other person.
  • Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence.
  • Promote any illegal activity.

You agree that you will only use our sites or our App for lawful purposes and will not:

  • Use them in any way that breaches any applicable local, national or international law or regulation.
  • Use them in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
  • Transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
  • Knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
  • Reproduce, duplicate, copy or re-sell any part of our sites in contravention of the provisions these terms of use.

We will determine, in our discretion, whether there has been a breach of the above acceptable use requirements through your use of any of our sites or our App. When a breach of our requirements has occurred, we may take such action as we deem appropriate including immediate, temporary or permanent withdrawal of your right to use our site or our App and/or legal action.

Interactive Services

We will do our best to assess any possible risks for users from third parties when they use any interactive service provided on our sites or our App, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in the light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our sites or our App, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of the above requirements, whether the service is moderated or not.

Third Party Links

Certain links on our sites and our App will lead to websites which are not under our control. When you activate any of these you will leave our site/App and we will have no control over and will accept no responsibility or liability for the material on any website which is not under our control. We assume no responsibility for the content of websites linked on our site and our App. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Applicable Law

These terms of use are governed by English law and subject to the non-exclusive jurisdiction of England and Wales. Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

Thank you for visiting our site.

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Privacy Policy

1. Introduction

Halfords Group PLC ("Halfords") is the UK's leading retailer of car parts, car enhancement, camping and touring equipment and bicycles.

As an essential part of our business, we collect and manage customer data. In doing so, we observe UK data protection legislation, and are committed to protecting and respecting customers' privacy and rights. Specifically, we act as "Data Controller" in respect of the information gathered and processed by this website.

In order that you are reliably informed about how we operate, we have developed this Privacy Statement. Together with any additional Privacy Notices which you may see as you navigate around this website, this Privacy Statement describes the ways in which we collect, manage, process, store and share information about you as a result of you visiting this site. This Privacy Statement also provides you with information about how you can have control over our use of your data.

If you have any comments or queries regarding our use of your data, please contact our Data Protection Officer by email at dataprotectionofficer@halfords.co.uk or by post at Data Protection Officer, Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.

2. What information do we collect about you?

In general terms, we seek to collect information about you so that we can:


  • fulfil orders that you may make via this website;

  • provide high-levels of customer care and support;

  • communicate with you effectively whether this is about your order, or so that you don't miss out on great promotions, offers and helpful reminders.

  • The information that we need for these purposes is known as your "personal data". This includes your name, home address and e-mail address. We collect this in a number of different ways. For example, you may provide this data to us directly when filling in forms on this website, or when corresponding with us by telephone, e-mail or letter.

    If you are placing an order with us, we may also take your credit card details: however, we do not save this data on any of our systems.

    Please be advised that by using this website, we will not be collecting any special categories of data about you (i.e. data about your ethnicity, religion, health etc).

    Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the internet, and information about your visit such as the pages you viewed or searched for, page response times, download errors etc. We do this so that we can measure our website's performance and make improvements in the future.

    Cookies are also used to enhance this website's functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings as described in section 4 of our Cookies Policy here

    3. How will we use that information?

    We use the data collected from you for the specific purposes listed in the table below. Please note that this table also explains:


  • the lawful basis for processing your data, linked to each processing purpose;

  • in what circumstances your data will be shared with a third party organisation; and

  • for how long we keep data collected by this website.

  • Data that is collected by cookies is not included in the table below, but is explained in section 3 of our Cookies Policy here.

    Purpose for processing data Lawful basis for processing data Third party organisations with whom data is shared Data retention period
    Data processing related to a purchase
    To fulfil purchases and orders which you may make via this website: this includes the processing of your order, the registering of warranties associated to any purchase you may make, the arrangement of delivery / collection as appropriate etc. To meet the requirements of contract law. Customer details will be available to Salmon who administers this website on our behalf, and Planning-Inc who manages our customer database. Order information is also saved within our SAP sales system.

    Additionally, in order to fulfil a purchase or order, it may be necessary to share relevant data with third parties such as suppliers and manufacturers, as well as delivery companies. We use many different providers, so it is not possible to list them all here.
    6 years from the end of a customer's final transaction or the end of the corresponding warranty period.
    To fulfil purchases and orders which you may make via a Halfords store: this includes the fulfilment of Click and Collect reservations which have been made online using this website. To meet the requirements of contract law. Customer details will be available to Aptos who supports our till system, and Planning-Inc who manages our customer database. Order information is also saved within our SAP sales system.

    Additionally, in order to fulfil a purchase or order, it may be necessary to share relevant data with third parties such as suppliers and manufacturers, as well as delivery companies. We use many different providers, so it is not possible to list them all here.
    6 years from the end of a customer's final transaction or the end of the corresponding warranty period.
    To process customer requests for finance (please note that this includes processing for the purposes of fraud prevention). Customers will be asked to provide informed consent before their data is processed for the purposes of applying for finance. Finance will be arranged on request through V12 Retail Finance Limited. 6 years following expiry of the finance agreement.
    To process credit / debit card payments, and communicate with you if there are any issues. To meet the requirements of contract law. For payments instore, your data will be shared with Worldpay, our payment acquirers and FIS Global as the payment gateway. For payments online, your data will be shared with Worldpay who act as the payment gateway: alternatively, customers share their data with PayPal if they select this payment option. In processing this data, customer details will also be automatically shared with DataCash for fraud prevention purposes. If a payment online is not approved by DataCash, then Experian will be used to validate payment. Halfords does not record credit / debit card information: however, anonymised token data is retained for 6 years from the end of a customer's final transaction or end of the corresponding warranty period.
    To process a request for an eReceipt. Customer consent will be sought before an eReceipt is issued instore: this is separate to consent for marketing purposes. If customers choose an eReceipt rather than a paper receipt, their data will be automatically shared with OneMarket, who manages the eReceipt service on our behalf. 2 years for the purposes of delivering and/or validating an eReceipt.
    To communicate with you via email, SMS text or telephone in order to update you as necessary about your specific order or purchase, for example to confirm your order, or to notify you that a Click and Collect reservation is available instore. To meet the requirements of contract law. Sales activities will be recorded on Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Additionally, we will use Salmon to help send these emails, and Telephonica to send SMS texts. 6 years from the end of the final transaction or end of the corresponding warranty period.
    After-sales data processing
    To provide customer services support by telephone, email or letter: this includes the recording of telephone conversations for monitoring and quality purposes. This is deemed legitimate as it is in customers' interest that we can access their data in order to resolve any queries, questions, concerns or complaints. Customer services information will be recorded on Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Additionally, the information will be shared with Planning-Inc who manages our customer database. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To enable you to LiveChat with customer services teams: this includes the recording of LiveChat conversations for monitoring and quality purposes. This is deemed legitimate as it is in customers' interest to resolve any queries, questions, concerns or complaints that they may have. LiveChat is a function of Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To undertake surveys of your experiences of customer services. Customer consent will be sought prior to undertaking the survey. Customer services surveys will be managed through Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To communicate with you via email, SMS text or telephone in respect of a product recall or other safety information about a purchase which you have made from us. This is deemed legitimate as it is in customers' interest to be alerted about any safety issues which may affect a product which they have purchased.

    Depending upon the nature of the recall or safety information, this may also help protect the vital interests of the customer concerned or another person.
    Details will be held in Salesforce, our Customer Relationship Management System, which is supported by Brightgen, a Salesforce Platinum Partner. Information will also be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails reminding you about a service which forms part of your original purchase (i.e. a free safety check which is available to all customers 6 weeks after they have purchased a bike from us). This is deemed legitimate as it is in customers' interest to be reminded about services to which they are entitled under the terms of their original purchase from us. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails asking you to complete a survey based on your shopping experience. This is deemed legitimate, as it enables customers to provide feedback and resolve queries in as non-intrusive a manner as possible. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc.

    Emails will be sent by Cheetah Digital.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    To send you emails asking you to complete a product review. This is deemed legitimate, as it enables customers to complete reviews that inform the wider public about a product's usefulness and value. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital

    Please note that customers' data will only be shared with our partner (Bazaarvoice) if they choose to submit a review.
    6 years from the end of the final transaction or end of the corresponding warranty period.
    Data processing for online services
    To enable you to set up an online account. This is deemed legitimate as it is in customers' interest to set up an online account (if they choose) as this will provide a quicker, smoother experience, and enable them to easily manage their communication preferences. By setting up an online account, customers' details will be shared with Salmon who administers this website on our behalf, and Planning-Inc who manages our customer database. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To personalise the information delivered to you via our website based on your history / preferences: this requires us to profile you as described more fully in section 5.8 below. This is deemed legitimate as it is in customers' interest to see the information that is relevant to them and/or that they have specifically told us is of most benefit or value to them. Delivering a personalised online experience requires input from Planning-Inc who manages our customer database, CoMetrics who helps us use data to improve our performance and impact, and Qubit who help us personalise website content to user preferences. 6 years from the end of the final transaction or end of the corresponding warranty period.
    Data processing for marketing
    To send emails about special offers and promotions that are relevant to you, as well as helpful reminders: this includes, for example, emails about offers during peak periods (i.e. New Year, Black Friday), abandoned baskets, reminders about MOTs or other vehicle-specific products and services, as well as products or services that you have asked us to tell you about. In some cases, this requires us to profile you as described more fully in section 5.8 below. Customers will be asked for their consent before we send marketing communications. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To send specific email communications to our Trade Card members. This is deemed legitimate as customers will have specifically chosen to join the Trade Card scheme. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Emails will be sent by Cheetah Digital. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To use customer data (primarily email addresses) to deliver advertising across various social media and other online platforms (e.g. Google, Facebook). This is deemed legitimate, as it is in customers' interest to receive communications to which they have given their consent, and where no personal data is exchanged with any third party (i.e. email addresses are anonymised prior to being shared). Customer data will be shared with various advertising partners; however, in all instances, this data will be anonymised before sharing. 6 years from the end of the final transaction or end of the corresponding warranty period.
    Other data processing
    To process competition entries and inform winners. Customers give consent when they submit competition entries: this is separate to consent for marketing purposes. Details will be held in our customer database which is managed on our behalf by Planning-Inc (NB where a competition is run by a third party, for example a newspaper or radio station, any subsequent data sharing with us will be made clear within the competition terms & conditions). 6 years from the end of the final transaction or end of the corresponding warranty period.
    To match data that we hold in order to acquire improved insight about our customers both individually and at aggregate level: this requires us to profile you as described more fully in section 5.8 below. This is deemed legitimate as it is in customers' interest that we understand their preferences and buying behaviours so that the information we provide, is tailored to them. Customer details will be held in our customer database which is managed on our behalf by Planning-Inc. Additionally, we will use CoMetrics to improve our performance and impact. 6 years from the end of the final transaction or end of the corresponding warranty period.
    To re-use a customer's photographs, showing them enjoying our products, for marketing and other purposes. Customer consent is always sought in respect of the re-use of any photographs that we may see on social media that we would like to include within any of our promotional materials. Halfords uses Olapic to help optimise the use of customer-generated content. 6 years from the end of the final transaction or end of the corresponding warranty period.
    4. Overseas transfers

    None of the data that we collect, process or store about you is transferred outside the European Economic Area (EEA). This includes information that is exchanged with any third party organisation as described in section 3 of this Privacy Statement.

    5. Your rights

    Under the terms of data protection legislation, you have the following rights as a result of using this website:

    5.1 Right to be informed

    This Privacy Statement, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.

    5.2 Right to access

    You have the right to ask us, in writing, for a copy of any personal data that we hold about you. This is known as a "Subject Access Request". Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request.

    To make a Subject Access Request, please write to our Data Protection Officer at Halfords Group plc, Icknield Street Drive, Washford West, Redditch B98 0DE.

    5.3 Right to rectification

    If any of the information that we hold about you is inaccurate, you can either:

  • visit the "My Account" section of the website where you can make changes to some of the information that we hold about you;
  • contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk. Any corrections that you request will be made as soon as possible, and certainly no later than 30 days following your notification.
  • 5.4 Right to be forgotten

    From 25 May 2018, you can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days. For further information, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    5.5 Right to object

    You have the right to object to:

  • the continued use of your data for any purpose listed in section 3 of this Privacy Statement for which consent is identified as the lawful basis of processing (i.e. you have the right to withdraw your consent at any time);
  • the continued use of your data for any purpose listed in section 3 of this Privacy Statement for which the lawful basis of processing is that it has been deemed legitimate.

  • In some circumstances (i.e. consent to marketing communications), you can exercise your objection by updating your preferences within the "My Account" section of this website. For all other circumstances, you can contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk. Please note that you can also exercise your right to object to our use of cookies by following the guidance in section 4 of our Cookies Policy here.

    5.6 Right to restrict processing

    If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you want us to retain your data in order to establish, exercise or defend a legal claim, or (iv) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    5.7 Right to data portability

    If you would like us to move, copy or transfer the data that we hold about you to another organisation, please contact our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    Please be advised that this only applies to certain data which has been submitted by you electronically for specific purposes only. Our Data Protection Officer can provide further advice.

    5.8 Rights related to automated decision-making

    In order that we can understand your interests and preferences - and deliver communications that will be most of interest to you, where you have consented to receive these - we employ profiling techniques (which include automated decision-making) based upon the information that you have provided to us, as well as your purchasing history and engagement with us. We do not believe that these processes have any potential to significantly or negatively affect you i.e. they will not lead to any form of discrimination against you or impact your legal rights.

    Examples of how we use profiling are as follows:

  • if you only browse cycling products on our website, and have only ever purchased bikes and cycling equipment from us, we are less likely to send you information about car products;
  • if you purchase a child's car seat from us, we are more likely to send you information about kids' bikes;
  • if you have provided us with your vehicle registration number, we are more likely to send you reminders about MOTs and other related products and services;
  • if you do not engage or interact with special offer emails that we send you (even though you will have consented to receive these), we are likely to send you fewer emails than customers who are more actively involved with us.

  • Where we hold a customer's details, we will also seek to ensure that, as far as possible, we maintain a single composite record of their interactions with us, which may require us to match their different activities. Where customers have indicated that they do not want us to us their data for receiving communications (other than those deemed legitimate), we will use this information purely for anonymised internal analytics and reporting, for example, looking at sales trends which does not identify individual customers.

    If you do not want us to undertake profiling or matching, you may either:

  • object to the processing of your data (see section 5.5 of this Privacy Statement above); or
  • request that Halfords erases all personal data about you (see section 5.4 of this Privacy Statement above).
  • 6. Data privacy and security

    At Halfords, we maintain a comprehensive data management work programme, which includes processes for ensuring that data protection is a key consideration of all new and existing IT systems that hold customers' personal data. Where any concerns, risks or issues are identified, we conduct relevant impact assessments in order to determine any actions that are necessary to ensure optimum privacy.

    We also maintain an active information security work programme which seeks to protect the availability, confidentiality and integrity of all physical and information assets. Specifically, this helps us to:

  • protect against potential breaches of confidentiality;
  • ensure all IT facilities are protected against damage, loss or misuse;
  • increase awareness and understanding of the requirements of information security, and the responsibility of our colleagues to protect the confidentiality and integrity of the information that they handle; and
  • ensure the optimum security of this website.
  • We recognise that the security of data and transactions on this website is of primary importance. We therefore ensure that all connections to secure parts of the website (such as when you login) are encrypted and authenticated using strong protocols, key exchanges and ciphers.

    7. Card payment security

    We are proud to have been awarded the Payment Card Industry Data Security Standard (PCI-DSS), which recognises the robust processes that we apply when handling card transactions from the major card schemes. This independent certification gives our customers assurance that our transactional systems protect your data with appropriate levels of security.

    8. Location tracking

    This website only uses geo-location tracking, which shows us where you are in the UK, for specific situations. These include:

  • click and collect: on the product pages, you can check the availability of any selected item in your local store;
  • store locator: you can search for your local store using your current location;
  • store changes: we can inform you of local store changes based on your IP address.
  • In all situations, your permission will be sought before geo-tracking is used, and then, it is only used to personalise your experience.

    This service is supported by Google Maps. Users are bound by the Google Maps / Google Earth Additional Terms of Service (https://maps.google.com/help/terms_maps.html) which includes the Google Privacy Policy (https://www.google.com/intl/ALL/policies/privacy/index.html).

    9. Disclaimers

    Every effort is made to ensure that the information provided on this website, and in this Privacy Statement, is accurate and up-to-date, but no legal responsibility is accepted for any errors or omissions contained herein.

    We cannot accept liability for the use made by you of the information on this website or in this Privacy Statement, nor do we warrant that the supply of the information will be uninterrupted. All material accessed or downloaded from this website is obtained at your own risk. It is your responsibility to use appropriate anti-virus software.

    This Privacy Statement applies solely to the data collected by us, and therefore does not also apply to data collected by third party websites and services that are not under our control. Furthermore, we cannot be held responsible for the Privacy Statements on third party websites, and we advise users to read these carefully before registering any personal data.

    10. Accessibility

    We are committed to providing a website in which content is accessible to everyone. We therefore update our website regularly in order to make it as adaptable as possible.

    For example, users can control the text size of each page within their browser. On a PC, holding the "Ctrl" key while pressing the "+" (plus) key will increase text size, and holding the "Ctrl" key while pressing the "-" (minus) key will decrease the text size.

    11. General

    Questions and comments regarding this Privacy Statement are welcomed, and should be sent to our Data Protection Officer at dataprotectionofficer@halfords.co.uk.

    You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.

    Alternatively, you have the right to lodge a complaint with the Information Commissioner's Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.

    Back to top

    Cookie Policy

    1. What are "cookies"?

    When you visit this website, it will store or retrieve information on your browser, mostly in the form of "cookies". These "cookies" are very small text files that may be downloaded to your computer or mobile device.

    The information is used mostly in order to make this site work as you would expect. The information does not usually identify you directly, but it can give you a more personalised web experience.

    Because we respect your right to privacy, you can choose not to allow some cookies. However, please be advised that blocking some types of cookies may impact your experience of this site and the services that we are able to offer.

    2. Can cookies harm my computer or mobile device?

    No. Cookies cannot harm your computer and cannot carry viruses. Cookies are intended to enhance your experience of a website, rather than obstruct it.

    3. What cookies are on this website?

    Sections 3.1 to 3.4 below describe the cookies which are installed upon this website. If you review these, and decide that you would prefer us not to use cookies, you can set your browser to reject cookies or to let you know when a website tries to put one in your browser software - for further information, see section 4 below.

    3.1 Strictly necessary cookies

    These cookies are always active, and are necessary for this website to function. They cannot be switched off. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences.

    You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

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    3.2 Performance cookies

    These cookies allow us to count visits and traffic so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular, and see how visitors move around the site.

    All information that is collected by these cookies is aggregated, and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

    In addition to the cookies listed below, we also use a session recording tool, provided by Hotjar, which enables us to track customer experience on certain areas of this site. However, please be assured that Hotjar stores this data in a pseudonymised user profile, and that the information will never be used to identify individual users or to match it with further data on an individual.

    Host Cookie name Duration
    Halfords BVBRANDID 1 year
    BVBRANDSID 27 minutes
    _hjIncludedInSample Session only
    _gat_UA-22276251-10 1 minute
    _gat_UA-22276251-7 1 minute
    _gat 1 minute
    _gid 1 day
    _ga 2 years

    3.3 Functional cookies

    These cookies enable our website to provide enhanced functionality and personalisation. They are set by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these services may not function properly.

    Host Cookie name Purpose Duration
    Halfords Cookietest (x 96) To check if the browser is set to block or allow cookies Session only
    __cfduid 1 year
    Google __utma To support user accounts 1 year
    GAPS 1 year
    LSID 1 year

    3.4 Targeting cookies

    These cookies are set through our site by our partners. They are generally used by those companies to build a profile of your interests and show you relevant adverts on other sites.

    They do not store directly personal information, but are based on uniquely identifying your browser and internet device. You can control these cookies by following the guidance in section 4 below. However, if you do not allow these cookies, you will experience less targeted advertising.

    Host Cookie name Purpose Duration
    Halfords __olapicU To enable data sharing with key partners including Olapic and Rakuten 1 Month
    Bazaarvoice BVID To enable integration with our products review partner 1 year
    BVSID 30 minutes
    ai 1 year
    Bing MUID To support the Microsoft search engine 1 year
    MUIDB 1 year
    Doubleclick (Google) id To support Google's bidding advertising exchange 1 year
    Facebook datr To serve targeted advertising via Facebook 1 year
    fr 3 months
    lu 1 year
    Google APISID To serve targeted advertising via Google 1 year
    SSID 1 year
    NID 6 months
    PREF 1 year
    SID 1 year
    SAPISID 1 year
    HSID 1 year
    iesnare io_token_7c6a6574-f011-4c9a-abdd-9894a102ccef To provide targeted advertising 1 year
    Mopinion AWSELB (x3) To collect and analyse user feedback Session only
    PHPSESSID 1 day
    Pinterest __utma To support social content sending via Pinterest 1 year
    _pinterest_sess 39 years
    __utmv 1 year
    Quantcast d To provide targeted advertising 3 months
    mc 1 year
    Salesforce X-Salesforce-CHAT To enable live chat with customer services Session only
    Twitter auth_token To support tracking 15 years
    twll 5 years
    secure_session 15 years
    guest_id 1 year
    __utma 1 year
    remember_checked 5 years
    remember_checked_on 5 years
    lang Session only
    Youtube SID To track viewing of videos and deliver targeted advertising 1 year
    HSID 1 year
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    VISITOR_INFO1_LIVE 2 months
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    APISID 1 year
    SSID 1 year
    LOGIN_INFO 2 years
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    SAPISID 1 year
    4. More information about cookies

    To learn more about cookies, including how to manage them and how they affect your online activities, please visit www.aboutcookies.org or www.allaboutcookies.org. You can also learn how to control cookies on different browsers at www.aboutcookies.org/how-to-control-cookies/, or if you want to know how to delete cookies, visit www.aboutcookies.org/how-to-delete-cookies/.

    To opt out of being tracked by Google Analytics across all websites, you can visit http://tools.google.com/dlpage/gaoptout.

    The Internet Advertising Bureau website (Your Online Choices) which you can visit at www.youronlinechoices.com/uk/ allows you to install opt-out cookies across different advertising networks.

    New technologies such as Mozilla's Do Not Track (www.mozilla.org/en-GB/firefox/dnt/) allow you to tell websites not to track you.

    It is noted however that blocking cookies may, on occasion, reduce the functionality of a website or prevent access, depending on the browser options which are selected.



    Back to top

    Chemical Regulations

    Halfords supplies many chemical-based products online, via our catalogue and in-store. All retailers selling chemical products are obliged to comply with European directives by providing key health and safety information for this type of product. Several key European Directives/Regulations exist governing the supply of chemical products with regard to labelling, packaging and marketing and these regulations also require health and safety documentation to be made readily available.

    The Regulations themselves are designed to protect both the environment and human health, and as a responsible supplier Halfords naturally takes its obligations very seriously and ensures it complies and enforces these regulations.

    Halfords Health and Safety information for chemical products provides access to the latest up-to-date label information, Safety Data Sheets and Detergent Ingredient Data sheets.

    To access further information, follow the link above, then select ’Name’ for the search criteria in the left-hand drop-down box, and in the box underneath, enter either the full name of your product if know, e.g. Halfords 5W30 VW Fully Synthetic Oil, or a generic name, e.g. oil, click ’Search’, and all the products we have information on will be displayed in the box to the right. Then simply click on the rectangular symbol to display the safety data sheet, or the diamond symbol to display the chemical supply symbol.

    Should you have any queries regarding this or any other safety issues please contact our customer services department

    Back to top

    Terms for free in-store WiFi

    Halfords WiFi

    These are Halfords Limited's (Halfords, we or us) terms for the provision of wireless and broadband communication services which allow you to access the internet via our WiFi networks (our service) when you are either located within or close to any of the participating Halfords stores. You should understand that by using our service, you agree to be bound by these terms.

    Please read these terms carefully. By choosing "Register" on your mobile phone you will choose to use our service. If you do not accept these terms, you will not be permitted to use our service.

    Provision of the Service

    When using our service, you agree at all times to comply with our Terms of Use and our Privacy Policy.

    It is your responsibility to ensure that your mobile device is compatible with our service and is switched on. The availability and performance of our service is subject to all memory, storage and any other limitations in your mobile device. Our service is only available to your mobile device when it is within the operating range of participating Halfords stores. Our service is subject to non-availability, including non-availability due to emergencies, collocation failures, transmission and equipment limitations, or maintenance and repair, and may be interrupted, refused, limited or curtailed.

    Halfords are not responsible for data, messages, or pages that you may lose or that become misdirected because of interruptions or performance issues with our service or wireless communications networks generally. Halfords may impose usage, or service limits, suspend service, or block certain kinds of usage in Halfords sole discretion, to protect other users of our service. Network speed is no indication of the speed at which your mobile device or our service sends or receives data. Actual network speed will vary based on configuration, compression and network congestion.

    Halfords does not warrant or guarantee the performance of the internet or that the transmission of information over the internet will be secure or that the internet will be accessible at all times. You agree to use these services entirely at your own risk.

    Use of the Service

    You may access our service in accordance with these terms for your own personal use. You agree not to resell any aspect of our service, whether for profit or otherwise, or to authorise any other third party to use our service. You agree not to use our service for any illegal, fraudulent, obscene, unlawful, harassing, or abusive purpose, including the sending of any unsolicited commercial text or email messages in such a way as to create damage or risk to Halfords' business, reputation, employees, subscribers, customers, facilities, or to the public generally. You agree not to intentionally transmit any computer viruses or do anything that is likely to interfere with the provision of our service.

    Halfords are not responsible for any sites that you access whilst using our service, or any activities that you carry out on the internet (including any items which are downloaded from the internet). Halfords does not guarantee that products or services or any sites accessible via our service are error or virus free. All such activities are carried out at your own risk and it is your responsibility to ensure that you have the right to carry them out. Third party sites will have their own terms and conditions, terms of use and privacy policies which will apply if you access third party sites. Please check these terms and policies before you use any third party sites or carry out any activities in connection with them.

    We have the right to suspend or terminate our service immediately in the event that you breach any of the provisions of these terms, our Terms of Use, or our Privacy Policy including without limitation:

    • if you use any equipment which is defective or illegal;
    • if you cause any technical or other problems to our service;
    • if, in our opinion, you are involved in fraudulent or unauthorised use of our service;
    • if you resell access to our service; or
    • if you use our service in contravention of the Terms of Use.

    Privacy and Data Protection

    Privacy cannot be guaranteed and Halfords will not be liable to you for any lack of privacy that you experience while using our service.

    We shall process all information about you which is provided in relation to our service in accordance with our Privacy Policy.

    While we agree to take all necessary technical and organisational steps to ensure the security of our service, we are not responsible for the accidental loss or destruction of any personal data you transmit using our service and we exclude all liability of any kind in relation to the content or security of personal data that you send or receive through our service.

    You agree and acknowledge that we may be required by law to provide assistance to law enforcement, governmental agencies and other authorities. Accordingly, you agree:

    • that we may implement and maintain an interception capability suitable to meet these requirements where we are obliged by law to ensure or procure that such a capability is implemented and maintained;
    • that we may implement and maintain a data retention capability for our service to meet requirements where we are obliged by law to ensure or procure that data is retained; and
    • we may at times co-operate with law enforcement authorities and rights-holders in the investigation of any suspected or alleged illegal activity by you. If we are required to do so by law, this may include but is not limited to, disclosure of your contact information to law enforcement authorities or rights-holders.

    We will use your personal data for the purposes set out in our Privacy Policy. You acknowledge and accept that Halfords may use your personal data for marketing purposes to contact you (by post, email or SMS) about products and services which we feel may be of interest to you. If at any time you no longer wish to receive information from us, please email us at customer.services@halfords.co.uk

    Our Liability

    Halfords' maximum aggregate liability to you for losses or damages suffered in respect of all claims arising in connection with these terms shall not exceed £500.

    To the extent permitted by law, we, other members of our group of companies hereby expressly exclude:

    • all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity; and
    • any liability for any direct, indirect or consequential loss or damage incurred by you in connection with our service, including: loss of income or revenue; loss of business; loss of profits or contracts; loss of anticipated savings; loss of data; loss of goodwill and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

    This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

    General

    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these terms that is caused by events outside our reasonable control (Force Majeure Event).

    These terms and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these terms.

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