Returns

Returns

Halfords Returns Policy

Extended Christmas Returns.

All items purchased as a gift between the 15th October and 24th December 2019 can be returned up until 31st January 2020.

Unwanted goods

If you change your mind and decide you no longer want an item we're happy to offer you an exchange. You'll need to return your item unused and in their original packaging along with the original packing note and invoice (as proof of purchase).

You can return an item for free at any of our stores

We can only exchange sat navs, DVDs, memory cards, and software if they're faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they're faulty.

Bought a Boardman Elite Bike?

If you have bought a Boardman Elite Bike please click below to see the returns policy

Boardman Elite Returns Policy

Faulty goods

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

Returning your items

For exchanges or to return an item collected in store, please visit one of our stores.

In-store

  • You can return any item for free at any of our stores.
  • Simply fill in the returns form that came with your order.
  • Take this along with your proof of purchase to the store (if your items were delivered you'll have received a proof of purchase email).
  • The store will happily refund your payment onto the card you paid with or offer an exchange.
  • It's at the store managers' discretion whether to accept a return if you don't have proof of purchase.

Find your nearest store


If you've lost your returns note you can print another one here.

Faulty items

  • If an item's faulty it's best to return it to a store, as this is the quickest way to receive your refund.
  • If you're unable to return a faulty item to your local store please contact us.

Faulty items will be examined either by ourselves or the manufacturer. Where applicable a refund will be sent to your account within 30 days.

Promotional items

When returning items for a refund that were bought online as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.


Please note, personalised products and made-to-order products cannot be returned unless faulty.


View our Customer Service opening hours


View our full Terms & Conditions of Sale


This does not affect your statutory rights.

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