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Need some help?

If you want to get in touch for assistance regarding products, services and orders for Halfords retail stores in UK and Ireland, Halfords.com, Halfords.ie and Halfords Ebay shop, you have come to the right place.
If you wish to make contact with other areas of the Halfords group including Halfords Autocentres, or are enquiring about jobs or apprenticeships with any part of Halfords, the contact details are further down the page.



Our Customer Service contact details are below, but to save you time here are the answers to some of our most common questions:



Store Details
Are you looking to contact or visit a particular store? Find all the details you need by clicking here or "Stores".


Where is my order?
Have you recently placed an order with us and want to track its whereabouts? If so please click here Note, that if your order is being sent as more than one package, your order may show as delivered once the first part has been signed for. Check your confirmation email for details of when each part of your order should arrive.


Gift Cards
Want to check your balance or find out more, click Gifts Cards.


Need to return a purchase?
For information on delivery and returns, please click the link to the left of this article.


Received an email receipt but didn't buy anything?
Don't worry, this simply means that a customer email address has been entered incorrectly at checkout which is why you have received an unexpected email- You can ignore this. If you do receive any unwanted marketing emails in the future, simply send your email address to us on the contact form below and we will remove you from our mailings.


Questions about our warranties/guarantees?
If you have a possible fault with a product that you have bought from us, you can take it into any Halfords store and if it's still within the terms of the warranty and has not been misused we will refund or replace it.
Details of the warranties on our different products can be found on the product pages on this site. Specific information about the warranty on our car batteries can be found here.
To return a product you will usually need a proof of purchase, but if you don't have the till receipt then we can still help. If you had the till receipt emailed to you by the store, and if you know the email address we will be able to find it for you. If you purchased online, or reserved online for a store collection, then the confirmation email is also acceptable. If you would like help finding an old email or emailed receipt, please send us as much detail as you can on the contact us form below including the email address and we will check our records for you.
If you had a paper receipt and there is no link of the purchase to an email address, if you can find the purchase on your bank or credit card statement to show to our store colleagues this will also be acceptable.


To make a complaint
Halfords strives to provide great customer service, every time. However, we know that occasionally things can go wrong , but if this happens we will do our best to correct the situation. If you have any concerns or complaint about our service, please get in touch using the details below. We don't have a separate complaints team, anyone in our customer service team will be able to give you help and advice.


Charity/Sponsorship Requests
As much as we'd like to help everyone who contacts us, believe it or not we receive an average of five requests for support each day. Unfortunately it's just not possible for us to help everyone, so at Halfords we made the decision to make a big difference to one charity and we direct our focus there. Our current charity partner is the NSPCC. We also have a long term partnership with ReCycle, a UK charity that sends unwanted cycles to Africa.
In addition, this year over 10,000 children have attended a free Kids Bike Club at our stores to learn the basics of cycle maintenance. We are also supporting the Scout Association, helping Cubs towards their cycle badge.
We would like to wish you every success with your fundraising.


If you can't find what you're looking for, or you would prefer to speak to us, it is easy to get in touch with our Customer Service Team:


PHONE Call us on (+44) 0345 504 53 53* to speak to one of our friendly advisors, here to help 7 days a week. Phone lines are open:
Monday - Friday 09:00 - 20:00
Saturday - 09:00 - 18:00
Sunday - 10:00 - 17:00
(*Calls to 03 numbers from private phones (including mobiles) are charged at the local rate, and are included as part of any inclusive call minutes provided by your phone operator.Calls may be recorded.)


CHAT
Use our Live Chat button which you will find on many pages on the site. Chat to us anytime between 8am and 10pm, 7 days a week.


SOCIAL
You can message us on Facebook and Twitter - we are HalfordsUK on Facebook, and on Twitter we are @Halfords_UK


EMAIL
If we are closed, or you would just prefer to send a message, email us using the simple Contact Form below we'll get back to you as soon as possible.
If you'd like to contact us directly via email, please use customer.services@halfords.co.uk


 

POST
Halfords Customer Services Department,
Halfords Group plc, Washford West,
Redditch,
Worcestershire,
B98 0DE

If you're writing to us, don't forget to include the following just to help us out: Phone number, your address, postcode, the store you visited and the order number or product item code.



For other Halfords group queries, please see below for the contact details, or click the name for the relevant website where there is one.


For any vacancy or job enquiries in any part of the group please visit our careers site www.halfordscareers.com, or email resourcing.team@halfords.co.uk.


Boardman Bikes: Phone: (+44) 01527 505 616 - open 9 to 5, Monday to Friday Email: contact@boardmanbikes.com For any enquiries about the Boardman Performance Centre and its service please contact via email at Performance.Centre@boardmanbikes.com


Cycle Republic: Phone: (+44) 01527 505 618 - open 9 to 5, Monday to Friday Email: contact-us@cyclerepublic.co.uk


Halfords Autocentres: (+44) 0800 096 4216 open from 8:30am to 5:30pm Monday to Friday or you can email at customerservices@halfordsautocentres.co.uk


Halfords Group Head Office - website link to contact departments like Marketing, IT, Finance, Procurement, HR


Halfords Cycle2Work: (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday


Bikes4Work: (ROI Only) (+44) 0345 504 6444 open from 08:00 to 19:00 Monday to Friday


Halfords for Business and Bulk Purchasing: (+44) 0845 077 8851** open from 09:00 to 17:00 Monday to Friday


Halfords Fleet Account Card: (+44) 01527 513011 open from 09:00 to 17:00 Monday to Friday or email fleetcard@halfords.co.uk


Insurance Replacement (+44) 0845 077 8835** open from 08:00 to 19:00 Monday to Friday **Calls from within the UK cost 1.67 pence per minute plus your telephone company's network access charge.


Halfords Breakdown Cover Customer Services: 01206 655 022 open from 08:00 to 20:00 Monday to Friday, 09:00 to 17:00 Saturday and 11:00 to 17:00 Sunday. Report a breakdown (UK): 0333 320 1395 or 01206 812 770. Report a breakdown (Europe): 0044 1206 812770, open 24 hours.


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History of Halfords

Take a look at Halfords fascinating history how the company started, what we've achieved over the years and our plans for continued success with our timeline below:

1892 - Halfords Cycle Company Limited is formed by Mr F.W. Rushbrooke in Birmingham, England as a local hardwares store.

1910 - A further 110 retail stores are opened to the public throughout England.

1934 - The first Scottish store opens in Glasgow.

1939-1940 - With many members of the workforce serving their country at war, wives and families of managers take over running the stores.

1953 - Mr F.W. Rushbrooke passes away.

1955 -The main Corporation Street building in Birmingham burns to the ground, although just 10 days later the company is back up and running in a temporary building in Kyotts Lake Road.

1957 - Halfords celebrates its 50th Jubilee year with a special conference for all managers and a dinner at the Grand Hotel in London.

1959 - Halfords returns to Corporation Street and opens it's new head office.

1965 - The company shortens its name to Halfords Limited.

1969 - Burmah Oil buys Halfords Limited, meaning the company portfolio now includes 317 stores and begins trials of specialist motor stores.

1971 - Halfords Limited moves to a new head office and warehouse in Redditch.

1973 - Halfords opens a motor accessories outlet in Bradford and expands to Holland with the purchase of a small Dutch company, managed by Mark Rushbrooke, grandson of the company's original founder.

1975 - Mark Rushbrooke returns to the UK for Halfords 'Year of Revival', helping the company to make steady progress and advance after several difficult trading years.

1984 - The first Halfords out-of-town superstore opens in Croydon, introducing the new blue, red and white corporate identity.

1989 - Halfords Limited is sold to the Ward White Group, which is then acquired by The Boots Company.

1990-2000 - Halfords continues to go from strength to strength, generating consistently high sales and establishing itself as a market leader in its field.

New arcade store formats are trialled successfully, leading to the production of sub-shops for Bikehut, Audio, Parts, Touring and Ripspeed.

Halfords introduces many new ranges to its stores, including new in-car technology and camping and leisure ranges.

Halfords first e-commerce store goes live.

2001 - Halfords introduces a new orange and black logo and corporate/brand identity.

2002 - Halfords is acquired from The Boots Company by CVC Capital Partners.

2004 - Halfords is floated on the London Stock Exchange as a FTSE Top 250 company.

The first Republic of Ireland store opens in Coolock, Dublin.

2006 - Halfords.com is named as the 2nd most visited UK sport and fitness retail website, and also becomes the top Halfords store for sales.

2007 - Halfords goes multi-channel with the introduction of Reserve & Collect

2008 - Halfords new-look fully-integrated website goes live and a new catalogue ordering service is launched.

2009 - Halfords.ie website goes live

2013 - Halfords.com website is completely revamped with a clearer layout, and a new streamlined Click & Collect service

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