Popular FAQs
How can I track my order?
You can track your order by clicking here: Track Order
The item I want is out of stock / unavailable, can I pre-order?
Unfortunately, at this time we cannot accept pre-orders for items that are not currently available.
Pre-orders cannot be taken via the website or through our customer services team. For some of our most popular lines where we are expecting more stock to arrive soon you will see an option on the product page to register your interest to be emailed when more stock arrives.
If you need help finding a suitable alternative product please click here to contact us. We are currently experiencing a higher volume of contact than normal but will connect you to an expert as soon as possible.
Where is my local Halfords store? / Where can I find my local store?
To find your local Halfords store, simply enter your postcode into the store locator click here.
I want to cancel/amend my order
I need to change the address on my order
Unfortunately, we are unable to amend the details of your order once it has been submitted. If there is important information missing from a delivery address, such as house number or post code, then despite not being able to directly amend the address, we are able to pass this information to the courier prior to them delivering your parcel. In some circumstances, if we are unable to contact the courier, we can request cancellation of the delivery and return the parcel to sender (RTS).
Cancelling an order for collection
If you’ve changed your mind about an in-store collection, don’t worry, just allow the order to expire (i.e. don’t collect the parcel) and we’ll process your refund automatically after the collection window has lapsed, into the account you purchased the order from. If you require the refund sooner, please contact the store you ordered to who will be able to arrange cancellation of your order. You’ll find the details of your local store here.How do I find out if you're getting any more stock in?
Unfortunately we can't be completely sure of expected stock dates, so your best bet is to keep an eye on the website.
Do you offer finance at Halfords?
We do not offer finance in the Republic of Ireland
How do I return my order?
The easiest way to return an item which has been delivered, is to pop into your local store.
To see more information on Returns please see our returns information page click here.
What if I have a question about finance that I have taken out?
We do not offer finance in the Republic of Ireland
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