Returns Information

To ensure we are keeping our customers and colleagues safe we are changing the way our stores operate and our exchange policy.

We are extending our exchange and returns policy to 90 days until further notice. This will be available on products bought on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this timeframe can be returned or exchanged.

You can return products by taking them to a store where a colleague will be able to process a refund for you. To find a local store near you that is open please click here.

How to Return to Store

  • Please bring your receipt which will enable us to process your refund.
  • The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
  • We are going cashless to help protect our colleagues and customers. During this time, we will be able to refund cash purchases onto a Halfords Gift Card.
  • Customers will no longer need to fill in any paperwork to obtain refunds.


We can only exchange Dash Cams, Sat Navs, DVDs, memory cards, and software if they're faulty or are returned unused with their original seals and wrapping intact. Personalised products and made-to-order products can only be returned if they're faulty.

When returning items for a refund that were as part of a 'Buy One, Get One Free' offer, 'Buy One, Get One Half Price' offer, '3 for 2' offer, or a 'Buy, Get a Free' offer, all of the items involved in the offer must be returned.

Please note, personalised products and made-to-order products cannot be returned unless faulty.

View our full Terms & Conditions of Sale

Consumer protection legislation says that items must be as described, fit for purpose and of satisfactory quality. If you buy a product online and it's found to be faulty within 30 days, you're entitled to ask for a full refund of the faulty product. If a fault occurs after the initial 30 days, we're entitled to repair and/or replace that item. If it can't be repaired or replaced, then you may be entitled to a refund. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

This does not affect your statutory rights.