COVID-19 UPDATE

Staying safe while we stay open.

To keep the country moving for essential journeys, we have evolved how our stores operate. The health and well-being of our colleagues and customers is our top priority, so these are the steps we have taken to help keep everyone stay safe.

Halfords Stores

Social Distance

See how you shop inside our stores

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Our stores are open for customers to shop and browse our products.

To maintain social distancing, we will be limiting the number of customers allowed in our store at any one time. For services we are operating a contactless "Drive in, Fit and repair" policy. Simply park up and request your service in the store.

We have also changed the way you collect your built bike in-store, to keep everyone safe.

All customers (unless exempt in line with Government guidelines) are required to wear face coverings upon entering any of our stores

Interior Fitting

Interior fitting safety measures

See how interior fitting services will take place in our stores.

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We have changed the way we offer fitting services inside the customers’ vehicle.

We have introduced new safety measures and equipment to protect our customers and colleagues while we carry out these services. Our new interior vehicle sanitiser will be used to sanitise the car before a colleague carries out your service, helping keep you and your family safe.

Due to safety reasons, we are currently only able to carry out interior car fitting on vehicles that have an Air Re-circulation System. This includes air conditioning systems, heaters or air vents. If you are unsure whether your vehicle meets this criteria, please speak to one of our experts.

Returns

To ensure we are keeping our customers and colleagues safe we are changing the way our stores operate and our exchange policy.

Our current exchange and returns policy is 90 days. This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this time frame can be returned or exchanged.

The easiest way to return items is to take them to a store where a colleague will be able to process a refund for you.
To find a local store near you that is open please click here.

COVID-19 FAQs

Based on the government advice we have reviewed our shops to ensure we are able to offer essential services across the country in a way that is safe for our colleagues and our customers.

The majority of our shops are open. While our shops are open, we’re fundamentally changing the way our stores operate. To keep our colleagues and customers safe, we are offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products” all within social distancing rules.

To see opening hours of shops near you please see our website – these stores may change over time as we are committed to only operating where it is safe for colleagues and customers.

It goes without saying that we are taking care to ensure that vulnerable colleagues who should not be working at the present time are able to stay at home.
We are taking a number of steps to protect our customers and colleagues in our shops, including:

  • We’re changing the way our stores operate. To keep our colleagues and customers safe, we will be offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products”.
  • We will no longer be giving paper receipts, all receipts will be sent via email unless the customer specifically asks for a paper receipt.
  • We won’t ask customers to sign paperwork.
  • We’ll be enforcing a strict two metre rule
  • We’ll ensure that our colleagues have the cleaning materials (e.g. hand sanitiser) to support hygiene guidelines.

We will continue to follow the government advice and review how we are serving customers across all our channels to ensure that we are doing what is right for customers and colleagues. At the moment the length of these changes is unknown – the halfords.ie website will show latest opening hours for all shops.

There are a number of ways you will be able to use our services or buy our products:

Products:

  1. You can order online on halfords.ie 24/7 and Click & Collect in your local store
  2. You can visit a local store and ask the colleague to direct you to the product you are looking for.