COVID-19 UPDATE

Staying safe while we stay open.

As the country begins to get moving again, we are evolving how our stores operate. The health and well-being of our colleagues and customers is our top priority, so these are the steps we are taking to help everyone stay safe.

Halfords Stores

Social Distance

See how you shop from the front of our stores

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Currently the majority of our stores are not open for browsing and we will service all customers from a desk at the front of the stores.

Customers can use our "Drive in, Fit and Repair" proposition for motoring and cycling services alongside a "Drive in pick or collect point" for products which will be situated at the check in desk at the entrance to our stores.

You will not be allowed to enter the store but our colleagues will be on hand to pick products for you. You will also be able to get click and collect orders from here.

How you’ll collect your new bike from store

Social Distance Bike Handover

See how we will safely handover your new bike

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The government have recommended cycling as one of the safe ways to exercise during this isolation period.

This video takes you through the step-by-step process of collecting your built bike in store, so that you know what to expect and can be confident in the knowledge we’re putting customer safety first.

Returns

To ensure we are keeping our customers and colleagues safe we are changing the way our stores operate and our exchange policy.

We are extending our exchange and returns policy to 90 days until further notice. This will be available on products bought in-store and online on or after 24th February 2020. While receipts will not show the new extended date, our colleagues will ensure that all items bought within this time frame can be returned or exchanged.

The easiest way to return items is to take them to a store where a colleague will be able to process a refund for you.
To find a local store near you that is open please click here. Please bring your order confirmation email, SMS or packing slip which will enable us to process your refund.

  • The refund will be processed to your original payment method only, so please ensure you have your payment card with you.
  • We are going cashless to help protect our colleagues and customers. During this time, we will be able to refund cash purchases onto a Halfords Gift Card.
  • Customers will no longer need to fill in any paperwork to obtain refunds.
  • If you paid by Paypal it will be refunded back to your Paypal account, and Klarna Finance against your finance agreement.
  • If it is not possible to visit a store, please see our returns information page to see other ways you can return your items click here.

Car & Bike Services FAQ's

Halfords are continuing to offer a selection of essential car and bike services in order to keep key workers moving:

Motoring Services:

Full 10 and 5 point car checks, bulb fitting, windscreen chip repair, wiper blade fitting, number plate fitting, roof boxes and bars fitting, battery fitting, battery check, oil check and top up, bike rack fitting, Ad Blue top up, mirror glass replacement and paint chip repair. We’ll also demonstrate child seat fitting on a demonstration seat outside our stores.

Bike Services:

We will still be offering our bike service as well as individual bike services, including: Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

We are suspending some of our non-essential fitting services that take place inside the vehicle at this time so we can keep key workers moving.

Halfords Stores:

  • Car Stereo Fit / Refit
  • DAB Adaptors Fit
  • Car Speakers Fit
  • Bluetooth Fit
  • Dash Cam Hardwire Fit
  • Sat Nav Hardwire Fit
  • Road Angel Speed Cameras Fit
  • Dog Guards Fit
  • Wireless Charging Hardwire Fit
  • Fuse Fit
  • Reversing Cameras Fit
  • Air con free check
  • Air con recharge
  • Motorcycle fits (headlamp, bulb and battery)
  • Window Etching Service
  • Silver/Gold Bike Services (and any repairs that require special order parts not stocked in-store.)
  • Suspension servicing
  • Wheel building
  • Spoke replacement
  • All Scooter Services
  • 30 Minute Electric Bike Trial
  • 48 Hour Electric Bike Trial

Please be aware that any bike repairs that require special order parts, that are not stocked in-store, cannot be carried out at this time.

We are suspending some of our non-essential fitting services that take place inside the vehicle at this time so we can keep key workers moving.

Yes, we are still offering bike services. This includes: Brakes and gear adjust and alignment and drivetrain lubrication.

We are also offering:

Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Please be aware that any repairs that require special order parts, that are not stocked in-store, cannot be carried out at this time.

Yes, we would love to see you. When our stores reopen in line with Government Guidelines and we can offer our full range of services you will be able to book online and in-store at your local Halfords.

When you click & collect a product that requires a service that we have currently suspended you can purchase fitting gift cards in-store which can be bought now and redeemed later when stores have fully reopened under Government Guidelines.

Yes, we are offering a free Bike Service for all HSE workers This includes: Brakes and gear adjust and alignment and drivetrain lubrication.

We are continuing to carry out individual bike services which include:

Brake service (inc. cable), gear service, drivetrain service, hydraulic brake bleed, slime service, hub service, inner tube replacement, tyre replacement, wheel true, cone adjust, chain fit, cassette fit, brake pad fit, brake lever fit, gear shifter fit, crank replacement and gear hanger replacement.

Please be aware that any repairs that require special order parts, that are not stocked in-store, cannot be carried out at this time.

 

COVID-19 FAQs

Halfords is much more than a network of stores. Each month our trained experts carry out over 600,000 essential services for our customers. Our services mean we keep thousands of motorists and cyclists on the move every week, from performing fitting batteries and repairing windscreen chips, to carrying out cycling repairs and services in our shops.

We may be using our vehicles less often right now, but the journeys we do make really count. They get nurses to hospitals, volunteers to the pharmacy, and parents to the supermarket. Our stores help keep civil and military forces, utility providers, ambulances and grocery retailers on the move.

Equally we’re here to support the nation’s cyclists with advice, servicing and parts. Many key workers rely on their bikes to get to work, whilst commuters who can’t work from home are switching in increasing numbers from public transport to bicycles – we want to ensure bikes are safe for these keyworkers especially if they haven’t been used for a while. Importantly in these times we’re also here to help adults and children get the exercise they need on two wheels, in line with Government guidance.

We are not staying open to sell non-essential goods, but because we help the HSE, the police and major distribution networks, including the lorry drivers who keep food in the shops, on the road. This is about selling things that keyworkers need to keep themselves moving.

In addition to keyworkers who need their cars and bikes to get to and from their places of work, millions of people rely on their vehicles to get to shops for groceries and medicines. Some people are avoiding public transport and millions of people who live in rural locations have no other choice but to drive or cycle.

All of our colleagues at our stores are helping the HSE, police forces and other organisations stay on the road by carrying out critical work like motoring services.

Our colleagues’ work is crucial for key workers and families at this challenging time. The work they are doing to help the HSE, police forces and other organisations stay on the road with essential motoring services, is invaluable. This means they are classed as key workers.

Based on the government advice we have reviewed our shops to ensure we are able to offer essential services across the country in a way that is safe for our colleagues and our customers.

Most, but not all, of our shops will remain open. While our shops will be open, we’re fundamentally changing the way our stores operate. To keep our colleagues and customers safe, we will be offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products”. Essentially, we won’t be inviting customers into our stores, but providing services and collection from the front of store, all within the social distancing rules.

To see opening hours of shops near you please see our website – these stores may change over time as we are committed to only operating where it is safe for colleagues and customers.

It goes without saying that we are taking care to ensure that vulnerable colleagues who should not be working at the present time are able to stay at home.

We are taking a number of steps to protect our customers and colleagues in our shops, including:

  • We’re changing the way our stores operate. To keep our colleagues and customers safe, we will be offering a “Drive in, fit and repair” proposition for essential motoring and cycling services alongside a “Drive in pick or collect point for products”. Essentially, we won’t be inviting customers into our stores, but providing services and collection from the front of store, all within the social distancing rules.
  • We will no longer be accepting cash payments
  • We will no longer be giving paper receipts, all receipts will be sent via email
  • We won’t ask customers to sign paperwork.
  • We will only be offering essential services in our retail stores – i.e. essential maintenance such as bulb and battery fitting, we will not be offering services such as dashcam fitting
  • We’ll be enforcing a strict two metre rule
  • We’ll ensure that our colleagues have the cleaning materials (e.g. hand sanitiser) to support hygiene guidelines.

We will only open stores where we are able to implement these measures fully.

We will continue to follow the government advice and review how we are serving customers across all our channels to ensure that we are doing what is right for customers and colleagues. At the moment the length of these changes is unknown – the halfords.com website will show latest opening hours for all shops.

There are a number of ways you will be able to use our services or buy our products:

Products:

  1. You can order online on halfords.com 24/7 and Click & Collect in your local store
  2. You can order online on halfords.com 24/7 and arrange for your order to be delivered to a local store
  3. You can visit a local store and ask the colleague to find you what you need from the store (note: we are not allowing customers into our stores; you will meet the colleague outside of the store)

Services:

  1. You can book a service online on halfords.com 24/7 at your local store and then visit there to have the service completed
  2. Some services are offered on demand (e.g. bulb fitting) – for these services you can visit a store and the colleague will complete the service at your car for you

To find out how best to book the service you need please visit the halfords.com website – this will also contain updated information about store opening hours.

If you have made an order or booking, we will be contacting you shortly to update you on its progress. We expect to be able to fulfil the majority of orders that have been made.

We are offering a number of services for HSE workers to help ensure their cars and bikes are safe to get to work:

  • We are offering a free ten-point car health check (worth £15) for HSE frontline staff so that their vehicles remain in good working order
  • HSE and emergency workers can also receive a free Bronze Bike Service (worth £30); this covers gears, drivetrain and brakes. Note that your bike doesn’t have to be bought from Halfords to use this service.

To access any of the free car check or bike checks, please book your service online and show your ID card when visiting the store, and the colleague serving you will process your service free of charge.

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