Nextbase Troubleshooting Guide
Having problems with your Nextbase Dash Cam? More often than not there’s a simple fix to get you up and running again. Check out our handy troubleshooting guide for some common issues and actions to resolve them.
If you’re still having problems after following the steps below, simply bring your dash cam back into store where one of our expert colleagues will be happy to take a look at it for you.
Where is the problem?
SD Cards
Issue
An error message on screen saying ‘Card Error’ or ‘Memory Error’.
Solution
First, save all the files you want to retain onto your PC, then re-format the SD card from within the ‘Set Up’ menu. It’s a good idea to reformat your SD card every three months.
Make sure you are using a branded, class 10 type (30MB/s or greater) SD card, with a capacity of 8GB to 64GB.
Wi-Fi
Issue
Wi-Fi is not connecting.
Solution
Make sure you’ve downloaded the Nextbase app, and that you’re using the latest version. Without it, you won’t be able to use Wi-Fi functionality.
Battery
Issue
The battery isn’t holding charge, or switches off immediately after you unplug it.
Solution
This may be caused by low battery, so try a full four hour recharge. Connect the device to a USB power supply, switch to the ‘On’ position and make sure that the LED indicator is illuminated.
Power
Issue
The camera isn’t powering up when connected.
Solution
Check that the LED indicator is illuminated when your car is running, or you’re connected to a power supply. If not, try replacing the USB cable.
Try replacing the car adaptor.
It’s worth noting that dash cams playback is limited without power, so need to be plugged in!
How to use "My Nextbase" for Dash Cams
Returns
If your product is found to be faulty within the first 30 days, please return to your local Halfords store. If your product is found to be faulty after 30 days, you are covered by Nextbase’s 12 months warranty. Please call their dedicated UK based customer support +44(0) 2920 866439. Lines are open 9am-5.30pm.
If you change your mind and decide you no longer want your Dash Cam, you'll need to return the item to Halfords within 30 days of purchase. Please note the item must be returned unused in it’s original packaging with an unbroken seal, along with the original packing note/receipt and invoice for proof of purchase. This does not affect your statutory rights.
Refurbished Returns:
If you product is a certified refurbished line, it is covered with a 3 month Nextbase warranty. Please call their dedicated UK based customer support +44(0) 2920 866439. Lines are open 9am-5.30pm.
If you change your mind and decide you no longer want your refurbished item, you'll need to return the item to Halfords within 14 days of purchase. Please note the item must be returned unused in it’s original packaging with an unbroken seal, along with the original packing note/receipt and invoice for proof of purchase. This does not affect your statutory rights.