Click & Collect

Our Click & Collect service means you can order an item online for collection in any of our Stores and selected garages.

Important Information

Please provide a mobile phone number and email address during the checkout process so we can notify you when you product is ready to collect.

Click and Collect From 1 Hour service

When shopping on our site you will have the option to click and collect into our stores from one hour* after placing your order. Once you have placed your order you will receive confirmation when the order is ready to be collected.

*This service will be subject to product availability in your selected store.

Choose a Collection Day

For products that are not available in your local store to collect from 1 hour you will be given the option to choose a collection day that suits you on the product page after entering your post code. This will then be confirmed when you have completed checkout.

Built Bikes Collection

If you have ordered a built bike you will have been asked to book a collection day and time to safely collect your bike. Once you have chosen a slot, this date and time is unable to be amended.

For the safety of our customers and colleagues, extra measures have been put in place that may result in your click & collect or home delivery order taking longer than normal to be ready.

We are doing all we can to ensure your collection is available on time. Thank you for your support.

Yes, we are still operating our click and collect service in our stores and garages.

Once you have been notified that your order is ready you will be able to arrive at your local store to collect your order.

Please click here to see the opening hours of our stores near you.

If the item is available in your selected Store, you’ll be able to choose same day collection and pick up within 1 hour of placing your order. Alternatively, you can choose another day that suits you to pick up your products. Please wait for your confirmation text before coming in to collect your order.

If you have ordered a built bike you will have been asked to book a collection day and time to safely collect your bike. Once you have chosen a slot, this date and time is unable to be amended.

If your item isn't in stock in your chosen store, you can choose to have the item delivered to another local store for collection.

There are different factors that can affect delivery times. For instance, if you order a bike via click & collect how quickly you can collect it depends upon whether you'd like it built and whether it is in stock at your local store.

If your item isn't in stock in your chosen store, you can choose to have the item delivered to your chosen store for collection.

When you order a bike to collect in-store, you'll have the option to have it built by our experts for £10 or collect boxed (unbuilt) for free. If your chosen bike is £250 or over we will build for free.

You will need to choose bike build as an option when you have chosen your product and then choose an available collection slot to pick up your bike.

Forgot to add your bike build? No problem! Simply contact your chosen Store and they will get this added on for you.

*Note bike builds added after the order has been placed will add up to 24 hours on the collection time.

Bikes that have to be ordered into your chosen store will be ready for collection in up to seven working days. Some exceptions may apply for Web Exclusive products.

When you go to collect your item you'll always pay the price you reserved it at, even if the price has since changed or the offer's ended.

If the price has reduced before you have collected your items, we will reduce the price in line with our price match policy.

No Problem! To cancel you order all you need to do is contact your chosen store and they can make the arrangements for you. Their contact details will be detailed on your order confirmation, alternatively click here.

But don’t worry, if you can’t get in touch, our Stores will cancel you order 7 days after the selected collection date.

All order will be held In-store for up to 7 days from the date the order was due to be collected. If you feel you may not be able to collect within this period, contact you chosen Store and they can extend this to a date up to 7 additional days.

Here at Halfords, we try to be a flexible as possible, we appreciate that you may be purchasing an item for you child who is away at Uni and need to collect locally, or you are reserving a gift for your grandchild who lives 100 miles away.

Just a copy of the order confirmation to present at the time of collection.

Once you have chosen your bike online, you will be prompted to enter your post code on the product page. After you have done this, you will have the option choose a collection slot at a store that is most convenient for you.

Please note, collection slots are available up to 30 days in advance.

If you have booked an appointment to collect your built bike but can longer attend at the selected time & date please visit your chosen store to arrange an alternative appointment. Where possible a colleague will book an alternative time and date for you to collect your built bike and have it set up to your requirements.

In the event that there are no suitable appointments available in the diary then the store colleague will make every effort to accommodate your needs alongside other bookings in the diary, but please be aware that you may experience a longer wait time when you arrive to collect your built bike.

If you have changed your mind and now wish to cancel your order, please visit your local store where they can cancel the order and issue you with a refund.

Can't find the answer your looking for? Chat to us here.