Halfords Store Galway

Halfords Store Galway Unit 6, Galway Retail Park, Headford Road Galway , H91 W92P

Galway is rated 3.6 out of 5 by 17.
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Calls to your local store are diverted to a dedicated support team to ensure we can help you with your query as quickly as possible.
Opening hours:
Monday: 08:00 - 20:00
Tuesday: 08:00 - 20:00
Wednesday: 08:00 - 20:00
Thursday: 08:00 - 20:00
Friday: 08:00 - 20:00
Saturday: 08:00 - 18:00
Sunday: 11:00 - 18:00
Store facilities
  • Free Parking
  • Lift

Reviews

Rated 1 out of 5 by from Easily the worst customer service ever experienced Bought a bike online costing over 1,000 euro . Arranged a date and time for collection. Received regular emails detailing progress of order. I traveled 4 hours to collect it only to be informed it was not in stock. Manager (on duty on a Saturday) blamed office in South Africa for problem and had zero empathy for customer. He said he phoned me but got no answer. When asked why he didn't text, email or phone again he replied , "I can't spend my day contacting customers". Obviously doesn't mind a customer spending 8 hours traveling back and forth, not to mention over £60 spent on petrol. This guy might know a bit about bikes but he knows absolutely nothing about customer service. He was both arrogant and sarcastic and his final remark (obviously to impress his two other colleagues) was, "have a nice day".
Date published: 2021-09-18
Rated 5 out of 5 by from Excellent Customer Service The guy helping us buy a bike rack for our car last week was great, one of the best customer service experiences ever. Thanks for your enthusiasm and assistance!
Date published: 2021-09-06
Rated 5 out of 5 by from camping When into shop this morning to purchase camping gear. Dealt with shots, he was so helpful and even helped me with my purchases to the car. Excellent customer service. Fiona
Date published: 2021-08-07
Rated 2 out of 5 by from Centralised customer service doesn't work I phoned number on website (local 091) & was told my bike was ready for collection so I happily spent 40mins driving to get it. On arrival I was told its not here. Apparently the customer service I spoke is based in S. Africa so she wouldn't know?!! Perhaps this highlights an issue Halfords?! Unhelpful & frustrating waste of trip.
Date published: 2021-07-12
Rated 2 out of 5 by from Booking bike appointment on phone This was very tedious and took over 5 minutes - seems to have gotten through to a central call centre - the operator was very nice and helpful but really it would be more efficient if I could just do this online.
Date published: 2021-07-11
  • y_2021, m_10, d_17, h_19
  • bvseo_bulk, prod_bvrr, vn_bulk_3.0.19
  • cp_1, bvpage1
  • co_hasreviews, tv_0, tr_17
  • loc_en_GB, sid_STORE_167, prod, sort_[SortEntry(order=SUBMISSION_TIME, direction=DESCENDING)]
  • clientName_halfords-stores
  • bvseo_sdk, dw_cartridge, 18.2.0, p_sdk_3.2.0
  • CLOUD, getReviews, 149ms
  • reviews, product